Senior Desk Side & Technology Support Analyst

Job Description

Overview

We are seeking a Deskside Analyst to join our Group Information Services - Hong Kong team, in supporting and serving our business in a modern and fast paced environment.

Your role

• Management of incidents and service requests logged via the Global Service Desk and My IT self-service ticket system.
• General troubleshooting and support of the Atkins desktop computing environment, performing 2nd line software and hardware fixes.
• Setup and maintain desktop computers and peripherals and record their status for asset tracking
• Maintenance of local server & network rooms.
• Work with global team colleagues to help analyse, resolve and see through issues.
• Report to the Desk Side and Technology Support Manager, and assist in achieving local objectives and projects.

About you

Requirements

• At least 3 years working IT experience.
• Good general understanding of Microsoft Windows operating systems (7 & 10) and Microsoft Office.
• Ability to learn, understand, and apply new technologies.
• Good analytical & reporting skills.
• Good command of spoken and written English and Chinese.

Desirable

• General level of knowledge of working in a corporate IT environment.
• Customer service experience.
• Any ITIL or Microsoft Qualifications.
• General knowledge of MS Cloud solutions (One Drive, Intune) / Office 365.
• Working knowledge of supporting IT infrastructure.

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Discretionary bonus program.
• Relocation assistance.
• Transportation & housing allowances (available for remote work locations).
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.