Senior Officer - Global Operations Standards (Ref: 2600003N)

Responsibilities

• Synthesise information for development of Global Operations Standards (GOS) which defines MTR’s brand promises for flexible adaptation in respective operations hubs in service delivery
• Administer the editing, updating and dissemination processes of Global Operations Standards and support the development of knowledge management of GOS Institute portal and documentation
• Distil and deliver knowledge pertinent to railway benchmarking and relevant studies and reports to facilitate adoption of best practices, disseminate benchmarking reports to line managers as appropriate
• Coordinate regular workshops for reviewing and assuring observance of Global Operations Standards in Hong Kong, Chinese Mainland and Overseas
• Coordinate the international railway benchmarking programmes for the Corporation
• Coordinate processing of KPIs, study initiatives and questionnaires of transport operations, and support other benchmarking initiatives as required
• Perform data analysis to examine performance drivers of high performance metros and recommend strategy for improving operational performance

• Synthesise information for development of Global Operations Standards (GOS) which defines MTR’s brand promises for flexible adaptation in respective operations hubs in service delivery
• Administer the editing, updating and dissemination processes of Global Operations Standards and support the development of knowledge management of GOS Institute portal and documentation
• Distil and deliver knowledge pertinent to railway benchmarking and relevant studies and reports to facilitate adoption of best practices, disseminate benchmarking reports to line managers as appropriate
• Coordinate regular workshops for reviewing and assuring observance of Global Operations Standards in Hong Kong, Chinese Mainland and Overseas
• Coordinate the international railway benchmarking programmes for the Corporation
• Coordinate processing of KPIs, study initiatives and questionnaires of transport operations, and support other benchmarking initiatives as required
• Perform data analysis to examine performance drivers of high performance metros and recommend strategy for improving operational performance

Requirements

• Degree in Management, Business Administration, Engineering or Science with a minimum of 3 years’ relevant experience; OR
• Higher Diploma with a minimum of 8 years' relevant experience, of which 3 years should be at supervisory level
• Good understanding of railway engineering and operations management systems
• Knowledge of statistical techniques & software and knowledge management systems
• Proficiency in both written and spoken English & Chinese (including Cantonese & Putonghua)

Schedule

Full-time

Job Posting

04/Sep/26, 12:00:00 AM

Closing Date

17/Sep/26, 11:59:00 PM