Credit Control Officer - eFinancialCareers

Credit Control Officer

• Key Focus: Managing credit control operations, actively collecting debt, and resolving customer account queries.

• Who We Are Looking For: Professionals with at least 1 years of relevant experience. We highly welcome candidates with backgrounds in credit control, accounts receivable, debt recovery, call centres, or complaint handling!

• The Opportunity: A stable, long-term position within a large-scale enterprise.

Detailed Job Responsibilities:

• Handle correspondence to ensure prompt response to customer requests, enquiries and complaints.
• Perform operation activities contributing to Credit & Revenue Collection performance such as deposit, payment, refunds, aging, debt collections, negotiation with customer and bad debt monitoring. These may include but not limited to chasing up overdue payments via telephone and email, resolving customer queries and issues, managing the Days Sales Outstanding figure, prepare journal entries, assisting the month end, highlighting problem customers to management, and assessing company risks
• Review and create procedures and guidelines that ensure timely payments
• Provide recommendation through analytic review on improving account receivables status to reduce credit risk exposure.
• Participate in ERP implementation, enhancement, system migration, and process improvement initiatives. Perform User Acceptance Testing (UAT), data validation, defect tracking, and business process testing for Oracle ERP and other finance-related systems.

Job Requirement:

• Diploma or degree holder in business administration, accounting or related discipline is desirable.
• 1+ years' relevant working experience.
• Able to deal with internal and external customers' enquiries / complaints in a sensible and professional manner
• Good command of written and spoken English and Chinese; proficiency in Putonghua is an advantage.
• Experience in handling legal collection cases, debt recovery processes, and coordination with external legal parties or collection agencies is highly preferred.
• Good computer knowledge in Microsoft Excel, Word and PowerPoint
• Possession of SAP/ Oracle experience is preferable
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated, detail-oriented, and able to work independently while contributing effectively as a team player.