Junior Customer Service Officer / CS Support Assistant (Japanese N1)

• Excellent command of written/spoken Eng, Cantonese, Mandarin & Japanese (N1)
• Resolve issues on problems & complaints
• Membership & operations related administration works

Working Hour

Shift duty; Monday – Friday (08:30 – 17:00 / 09:30 – 18:00 / 10:30 – 19:00)

About this role...

• Handle phone calls / emails / live chat inquiries from members professionally
• Address members/clients enquiries with appropriate solutions effectively
• Assist on investigation and resolve issues on problems & complaints
• Deliver quality services to members, clients and other stakeholders
• Responsible for all membership & operations related administration works
• Maintain a strong awareness of good practice business processes and policy compliance
• Ensure client accounts are set-up and administer efficiently and effectively
• Support effective management of client relationships
• Learn, maintain and document information and processes of client accounts
• Acquire and maintain expert knowledge of all aspects of client accounts
• Prepare monthly billing and reports in a timely manner
• Perform any ad-hoc tasks as assigned

You might fit for the role if you have...

• Diploma or above in business administration or related discipline
• Experience in customer services in travel industry is preferred
• Excellent communication and problem-solving skills
• Proactive, detail-minded and able to work multi task in a fast-paced environment
• Excellent command of written and spoken English, Cantonese, Mandarin and Japanese (N1 is preferred)

We are offering......

• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Pass Membership