Product Manager - Dah Sing Financial Group

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.



Main Responsibilities:


• Formulate and implement the acquisition, growth and retention strategies for affluent customers, aiming to achieve the business targets and improve customer experience


• Analyze the customer behavior and needs referencing market research and customer profile; propose actionable initiatives, according to the defined value proposition of strategic sub-segments, for customer acquisition, cross-selling, service upgrade, customer loyalty enhancement and retention etc


• Liaise closely with product and channel to cross-sell suitable products and services to meet target customers' needs holistically, and eventually uplift profitability of the affluent segments


• Plan, implement and monitor sales activities, marketing campaigns, and customer events. Conduct evaluation & review on such. Also ensure efficient using of the approved marketing budget


• Work collectively with counterparts to drive the development of user-friendly & cost-effective sales and service platforms, aiming to improve customer experience at various touch points


• Support marketing and loyalty programs for private banking segment



Incumbent Requirement:


• Degree holder or above in Finance, Marketing, Business Administration or related disciplines


• Minimum 3-5 years of experience in marketing or segment management preferably in prestige customer segment, preferably in banking field


• Attentive to details and strong sense of market trend


• Ability to thrive in fast-paced environment and manage multiple tasks under pressure


• Excellent interpersonal and communication skills


• Good command of written and spoken English and Chinese


Please note that only shortlisted candidates will be notified.