head of concierge

What requirements you'll need to be eligible

5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)

APAC experiences will be a plus

Expertise in training, SOP development, and quality control

Passion for anticipating needs and delivering discreet, impeccable service

What you'll be doing on the job

Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC

Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling

Develop and implement standard operating procedures (SOPs) for concierge and reservation services

Design and deliver training programs to elevate team performance in luxury service delivery

Conduct regular quality audits to maintain 5-star service standards across all touchpoints

Foster a culture of continuous improvement through feedback and coaching

Curate bespoke concierge offerings tailored to high-net-worth clientele

Collaborate with cross-functional teams (e.g., CRM, Marketing) to enhance guest engagement

Leverage technology to streamline reservations and personalize service

Contract

Hong Kong SAR

HKD 60,000 - HKD 68,000 /Month

Vice President – Transaction Banking Strategy & Implementation