Chief of Staff to the Chief Brand & Marketing Officer

About The Job

Mandarin Oriental Hotel Group is looking for a Chief of Staff to the Chief Brand & Marketing Officer to join our Global Brand & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Having grown from its Asian roots into a global brand, the Group now operates 47 hotels, 15 residences and 40 Exceptional Homes across some of the world's most desirable destinations. Renowned for exceptional service, timeless design and a deep sense of place, Mandarin Oriental continues to accelerate its global growth while strengthening its position as one of the most admired luxury brands in the world.

Mandarin Oriental Hotel Group Corporate Office, Hong Kong serves as the Group's global headquarters, supporting operations, development and corporate functions worldwide. Our colleagues work closely with teams around the world to support the continued growth and success of one of the most respected luxury hospitality brands globally.

As Chief of Staff, you will be responsible for the following duties:

• Act as trusted advisor and thought partner to the Chief Brand & Marketing Officer, translating vision into actionable plans and driving preparation of executive presentations, board materials and strategic planning processes.
• Lead the day-to-day management of the Global Brand & Marketing operating rhythm, including leadership meetings, annual planning cycles, budget reviews and performance tracking, ensuring priorities are delivered on time, on budget and to the expected quality.
• Serve as the bridge between Brand & Marketing and key corporate functions including Operations, Commercial, Development, Residences, Finance, Digital and People & Culture, building strong relationships with regional and property leadership teams.
• Own the cross-functional growth strategy for the American luxury traveller segment, coordinating initiatives across marketing, communications, partnerships, digital, CRM and commercial teams, and establishing KPIs to track business impact.
• Own the strategic roadmap for engaging High-Net-Worth audiences globally, collaborating with Residences, Commercial, Partnerships, Travel & Lifestyle and Hotel Operations to create differentiated propositions and experiences.
• Lead the holistic growth and engagement strategy for Fans of M.O. as a brand platform and community, aligning stakeholders around audience acquisition, engagement, advocacy and lifetime value.
• Develop dashboards and scorecards to monitor strategic priorities and segment performance, supporting resource allocation and data-driven decision making across the function.
• Lead special projects and transformation initiatives, acting as an extension of the Chief Brand & Marketing Officer in internal meetings and cross-functional forums when required.

As Chief Of Staff, We Expect From You

• Bachelor's degree required; MBA or advanced degree preferred.
• Minimum 15 years of professional experience in strategy, marketing, consulting, hospitality, luxury, consumer brands or related fields.
• Previous experience as a Chief of Staff, Strategy Director, Business Transformation Leader, General Manager or equivalent senior leadership role.
• Proven ability to operate effectively in highly matrixed global organisations, with demonstrated experience leading cross-functional initiatives from strategy through execution.
• Exceptional strategic thinking, organisational and problem-solving skills, with outstanding executive communication and stakeholder management capabilities.
• Strong commercial acumen and analytical capability, with the ability to translate insights into action and influence without direct authority.
• Deep understanding of luxury consumers and premium brands, and experience working with senior executives and boards.
• Comfortable operating in a fast-paced, high-growth environment with significant complexity, with an entrepreneurial mindset and a bias for action.
• Fluent English required; additional languages are advantageous. Willingness to travel internationally.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?