Data Center Operations Manager, Data Center Operations

Description

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic Qualifications

• 5+ years of direct people management experience
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• In-depth knowledge on data center operations, processes and continuous processes improvement. Proven experience of change, problem and incident management
• Literacy in security and customer data protection. Demonstrated communication skill in presentation, open discussion, team coaching and
• Fluent English verbal and written proficiency. Financial understanding in annual budgeting, Capex and Opex concepts

Preferred Qualifications

• Knowledge of data center capacity planning and reporting
• Experience with data mining and data analysis
• Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management. Experience in data center Safety and Security measures
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E, CDCMP/TP
• Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+

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Company

Amazon Data Services Hong Kong Limited

Job ID: A3199083