Senior Duty Officer (Venue Operations) 高級場館值勤主任

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

職責

• 帶領值勤團隊執行所有保安及營運職務，包括保安控制室運作及場館巡邏工作，確保符合公司服務標準
• 管理及督導場館值勤主任團隊，確保遵守公司政策、工作程序及場館規章，維持安全、有序及舒適的場館環境
• 負責保安控制室的整體運作，包括監察閉路電視系統、出入管制、交通管理、主要設施監控、處理失物認領事宜、監督及紀錄承包商的工作
• 為活動提供營運支援，包括場館交接準備、監督活動的設置與拆卸，以及有效管理人流和交通
• 協助監察及評核保安及交通服務供應商的表現
• 監督場館範圍內的日常巡邏及場館檢查工作，並與內部部門協調設施保養及維修安排
• 對事故及緊急情況作出迅速應對，進行初步調查及處理，並向主管及當值經理匯報結果
• 處理及協調有關場館及活動的客戶查詢，提供適切支援
• 履行任何臨時指派的工作

要求

• 中五 / DSE畢業或同等學歷；持有文憑或以上學歷者優先
• 具最少3至4年商業物業管理、酒店服務、保安營運或相關工作經驗
• 具備保安控制室監控、鑰匙管制、火警和其他系統操作、及處理緊急事故的工作經驗
• 具良好督導及領導能力，能有效帶領及管理值勤團隊
• 主動、積極、以客戶為先，具良好團隊合作精神
• 持有有效保安人員許可證（SPP）及保安培訓課程證書（QAS）
• 持有香港有效駕駛執照（第1類）及急救證書者優先
• 擁有良好的人際溝通技巧，能夠與內外各單位有效合作執行職責
• 良好的中文書面及粵語口語能力；具良好英語書寫及會話能力者優先
• 熟悉基本電腦操作，文書軟件及中文輸入法
• 每週工作5天，需輪班工作
• 需於惡劣天氣情況下照常當值
• 經驗較少者可獲考慮聘任為場館值勤主任

Responsibilities

• Lead the Duty Team to perform all security and operational duties, including Security Control Room operations and patrol duties, in accordance with the required standards
• Manage Duty Officers to maintain good discipline and ensure compliance with all company policies, procedures, and house regulations, contributing to a safe, secure, and pleasant venue environment
• In-Charge of the security control room operation and ensure accurate record keeping, including video surveillance, access control, traffic control, key facilities monitoring, lost and found cases, and contractor works monitoring
• Provide operational support for events, including but not limited to validating venue readiness and condition prior to handover to event organizers or contractors, supporting event setup and dismantling works, crowd control, and traffic management
• Assist in performance inspection of security and traffic service providers
• Monitor the day-to-day venue patrol and inspection services around AWE premises and coordinate with internal departments on routine servicing and maintenance of facilities
• Respond to scenes of incident and emergency, conduct initial enquiry and report result to supervisors and Duty Manager
• Assist in handling and directing customer enquiries relating to the AWE venue and events
• Perform any other ad hoc duties and assignments as required

Requirements

• F.5 / DSE education or equivalent. Higher qualifications, such as a Diploma or above, will be an advantage
• Minimum 3 – 4 years of relevant experience in property management, commercial properties, hospitality services, or security operations
• Experience in operating CCTV, Key Access Control, Fire Alarm, and other systems in the Security Control Room , as well as handling emergency situations
• Good supervision and leadership skills with the ability to manage a team of Duty Officers
• Proactive, customer-oriented, good team player, positive working attitude
• Holder of a valid Security Personnel Permit (SPP), First Aid Certificate, and QAS Certificate
• Possession of a valid Hong Kong Driving Licence (Class 1) is preferred
• Good interpersonal skills and the ability to work effectively with internal and external stakeholders in carrying out assigned duties
• Good written / spoken Chinese (Cantonese), fluency in written / spoken English is an advantage
• 5-day work week with shift duties required; Required to work during adverse weather conditions
• Candidates with less experience may be considered as Duty Officer

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AsiaWorld-Expo Management Limited is an equal opportunities employer.