Retail Operations Officer

Company Description

iJAM Limited is a business consulting firm specialising in retail, wholesale, and corporate management services. The company supports clients with strategic planning, marketing, and organizational design to strengthen brand performance and customer engagement. iJAM Limited focuses on optimizing processes and operations to help fashion and lifestyle brands scale efficiently. Team members collaborate closely with client partners to implement practical solutions that drive growth and profitability. Working at iJAM Limited offers exposure to diverse brands and business models in a dynamic, fast-paced environment.

Role Description

The Retail Operations Officer at iJAM Limited is on-site role based in Hong Kong SAR and monitoring different brands. This role oversees day-to-day retail operations, including monitoring store performance, supporting visual merchandising execution, and ensuring brand standards are consistently maintained across locations. The officer coordinates stock replenishment, tracks sales and inventory data, and assists with store scheduling and operational workflows.

Responsibilities include preparing regular reports, identifying operational issues, and collaborating with store teams to implement process improvements. The role also supports promotional campaigns, provides feedback from retail locations to management, and helps ensure a seamless customer experience.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication skills to collaborate effectively with store teams and management.
• Candidates should possess solid Analytical Skills and basic Finance knowledge to interpret sales, inventory, and cost data for operational decisions.
• Candidates should possess Operations Management skills to support store processes, workflow optimization, and adherence to brand standards.
• Candidates should possess attention to detail, organisational skills, and the ability to prioritise tasks in a fast-paced retail environment.
• Candidates should possess proficiency in MS Office or similar tools, especially Excel for reporting and data tracking with V-look up and Pivot Table.
• Previous experience in fashion retail or retail operations is preferred; a diploma or degree in Business, Retail Management, or a related field is an advantage.
• Language in English & Mandarin is a must.