Client Success Manager

Anchorpoint Financial Limited is a subsidiary of Standard Chartered Bank (Hong Kong) Limited (SCBHK) and a joint venture established by SCBHK, HKT, and Animoca Brands in February 2025. With the vision of utilising tokenised money to rewire and supplement existing financial infrastructure for the betterment of the real economy, the initial goal is to build and advance the regulated HKD stablecoin "HKDAP" to serve as a secure tokenised medium of exchange for digital economy and to facilitate international payments and capital flows. It is one of the first entities granted with a stablecoin issuer licence (licence number FRS01) by the Hong Kong Monetary Authority under the Stablecoins Ordinance in April 2026.

Job Description

We are seeking an experienced, technical Client Success Manager responsible for assisting our institutional clients (i.e. Authorised Distributors) in their onboarding journey and ongoing use of our core platforms to access our regulated stablecoins. This role requires hands-on capability on technical configurations and integrations (e.g. API), enterprise/institutional client-facing experience, and a collaborative mindset that can work effectively with various internal and external stakeholders.

The role sits within the Client Coverage function reporting directly to the Chief Commercial Officer, and partners closely with Client Coverage, Operations, and Product teams to deliver a smooth platform deployment and implementation process, and ensure our clients and partners realise ongoing value from utilising Anchorpoint‑issued regulated stablecoins.

Key Responsibilities

Onboarding deployment and implementation

• Serve as the primary point of contact for technical setup and implementation activities during new client onboarding process
• Support pre-production testing, account configuration, API integration, and other platform setup/demo activities as required
• Develop implementation roadmap and client success plans
• Partner closely with client, operations, and product teams to ensure smooth implementation experience for clients
• Optimise and accelerate the end-to-end onboarding lead time and time-to-value

Client-centric advisory and enhancement

• Serve as primary technical support contact for clients throughout their account relationship
• Troubleshoot technical, integration or configuration issues; and collaborate closely with product, engineering and client teams to resolve complex challenges for clients
• Pro-actively seek and compile client feedback on platform/product enhancement opportunities
• Share client insights and feature suggestions with product and engineering teams in periodic internal review
• Partner closely with client team to actively identify opportunities to deliver add‑on services

Ongoing adoption and client success

• Deliver client enablement sessions, workshops, and best practice guidance
• Create education materials to support existing/new clients’ use of our platform; where appropriate, assist with other client‑facing artefacts such as API documentation
• Ensure clients achieve agreed business and technical outcomes
• Monitor and track clients’ product usage, adoption metrics, ticket volume, average time-to-resolution, etc in periodic reporting
• Drive client maturity and long‑term solution optimisation

Other

• Assist in other business development initiatives, client assessments and reviews, and other ad hoc tasks as required

Qualifications

• Holder of a degree in relevant technical disciplines
• 5+ years of experience in Customer Success or Technical Account Management roles supporting leading enterprise/institutional SaaS, cloud, AI or data analytics solutions
• Proven track record in managing major financial institutions, corporates and strategic accounts
• Relevant knowledge about blockchain technologies, digital assets and stablecoins
• Excellent verbal and written skills in English and Chinese (both Mandarin and Cantonese)
• High agency, intellectually curious, organised, and strong problem‑solving skills
• Ability to work effectively both independently and as part of a team
• Approachable, attentive, able to work under stress and has a positive attitude
• Proficiency in common office productivity tools such as Microsoft Office suite

Technical requirements

• Strong understanding of APIs, cloud platforms (e.g. AWS), data & analytics platforms, project management tools (e.g. Jira), and enterprise/financial institution software architecture