Branch Manager

• Take full ownership of daily store operations, including team recruitment, training, shift management, and performance reviews to build a high-performing service team.
• Implement standardized operating procedures (SOPs) and service guidelines to maintain consistent service quality and brand image.
• Plan localized marketing initiatives, collaborating with online resources and local channels to boost customer acquisition, conversion, and retention.
• Monitor store KPIs, analyze trends regularly, and adjust operational strategies to meet performance and service targets.
• Handle client complaints and on-site emergencies professionally; ensure a seamless customer experience while strictly adhering to compliance standards.
• Execute HQ operational and compliance requirements, ensuring the store runs efficiently and within regulatory guidelines.

Requirements:

• Associate degree or above, with proven experience in offline store operations. Financial industry background (Securities/Banking/Insurance) is preferred.
• Familiar with HK/US stock brokerage; personal investing experience is required to provide basic professional guidance to clients.
• Proficient in Cantonese, Mandarin, and English for efficient multi-lingual customer service and team management.
• Strong leadership, customer-centric mindset, data-driven decision making, and crisis management with high execution capability.
• Must hold (or obtain before probation) SFC Type 1 and/or Type 4 Licence .
• Flexible to work on weekdays, weekends, and public holidays.