Associate Commercial Portfolio Manager

Managers of a regional or local sub function of sales e.g. Territory Sales etc., usually managing a small team as First Level Line Manager. Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for their part of the organization/specific product area. Develop an effective sales team through training and coaching or management of key commercial programs.

Major accountabilities

• Accountable for achieving own and team's agreed sales, productivity and performance targets.
• Creates and executes business plans to drive this achievement and is responsible for brands' strategic and tactical planning in line with company strategy and standards.
• Works independently to maintain existing clients and to develop new business opportunities.
• Manages and optimizes effective allocation of resources to deliver required business results.
• Manages area sales and expense budgets.
• Serves as a communication bridge from Senior Management to Sales Representatives / Product Specialists.
• Leads a high-performing team of Medical Representatives / Product Specialists; hires, trains and develops them as necessary; provides coaching and feedback to the team.
• Manages relationships with key accounts' decision makers, key opinion leaders, patient associations; and other colleagues across business functions to achieve desired results.
• Masters product knowledge and disease area knowledge; and coach the team on the same.
• Gathers and is updated on required information regarding the market, key competitors' market data, pricing intelligence, key accounts etc.
• Ensures Excellency in Customer Satisfaction and Customer Services.
• Complete all reporting and administrative requirements in a timely and accurate manner.
• Operates within Novartis compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)
• Key performance indicators: Achievement of sales revenue and market share targets vs plan.
• Management of operating expenses within agreed budgets through effective monitoring and reporting systems.
• Customer Satisfaction and Key accounts relationship maintenance within the Assigned territory.
• Field force efficiency, Product launch Success Rate.
• Development of patient and customer centric programs.
• Med Reps' performance within the assigned territory.