Regional Clienteling Manager - FRED

This role leads client development strategy across Asia Pacific, with responsibility for client segmentation, engagement planning, budget ownership, and performance tracking. The position also supports high-value client recruitment, oversees client experience initiatives, and drives service excellence as part of a broader client retention and loyalty agenda.

Job responsibilities

• Adapt global client development and clienteling strategies to regional market needs and maturity.
• Define annual objectives and strategic KPIs (including NPS) across markets and boutiques.
• Participate in the design and execution of regional CRM campaigns (one-to-many and one-to-one) aligned with Maison segmentation.
• Ensure accuracy, compliance, and effective database management across the region.
• Create and oversee personalized client activation plans per boutique based on local insights and customer segmentation.
• Co-manage local events and VIC treatments in partnership with the Communication & Brand and Client teams.
• Develop sales support tools, training materials, and guidelines to empower in-store teams in cultivating quality client relationships.
• Ensure effective deployment and adoption of regional clienteling tools.

3. Partnerships & Client Acquisition

• Own and lead external client acquisition partnerships with shopping mall CRM departments, premium financial institutions, card partners, private clubs, and group sister brands, with a priority focus on Hong Kong.
• Track performance and ROI of retail marketing and external acquisition initiatives.
• Act as a key bridge between boutiques and external partners to translate partnership opportunities into concrete business outcomes.
• Analyze local demographics, tourist profiles, and client psychographics to optimize activation plans.

4. High-Value Client Recruitment & Support

• Support boutiques in identifying, engaging, and developing high-value and High Jewelry clients.
• Plan high-touch client journeys and personalized moments reflecting Maison standards.
• Represent the Maison directly during selected high-value client moments, escalations, or strategic engagements.
• Ensure seamless CRM capture and boutique handover for newly acquired high-value clients.

5. Data Analysis, Reporting & Cross-Functional Collaboration

• Define, monitor, and analyze performance KPIs and manage incentive links at boutique, market, and regional levels.
• Leverage predictive analytics and customer data to guide targeting, personalization, and customer profiles.
• Deliver regular reports and strategic business reviews to leadership with actionable recommendations.
• Partner closely with Client/Omnichannel, Retail Excellence, Marketing & Communication, and IT teams at local and HQ levels to ensure consistent execution.

Profile

Education & Language

• Bachelor's degree or above.
• Fluent inEnglish, Cantonese, and Mandarin, with strong written English and Chinese.
  

Experience & Know-How

• 5–7 years of managerial experience in clienteling, ideally within the luxury sector (fashion, jewelry, beauty) in a regional context.
• Proven experience in project management and retail community animation.

Technical & Management Skills

• Proficiency in CRM, clienteling, and data analysis tools (Salesforce, Power BI etc.).
• Strong analytical skills to translate complex data into actionable strategic insights.
• Commercial acumen with demonstrated experience in budget management and ROI-driven decision-making.
• Strong understanding of the Hong Kong luxury retail ecosystem (shopping mall networks, landlord-driven opportunities, and premium client acquisition channels).
  

Personal & Interpersonal Skills

• Demonstrated leadership, influence, and cross-functional collaboration across multicultural teams.
• Excellent communication, presentation, and storytelling skills.
• Client-oriented, entrepreneurial, and proactive mindset.
• Comfortable acting as a client-facing brand representative for high-value clients; existing UHNWI network or relevant partner/agency experience is an advantage.
• Regional mindset with the ability to work across OAPAC markets.

A jeweler renowned for virtuoso savoir-faire and superb technical expertise, Maison FRED has for nearly 90 years embodied the personality and vision of founder Fred Samuel. Inspired by his warm outlook, always avid to engage with others, along with his love of light and irrepressible joie de vive, Maison FRED has become known as the “Sunshine Jeweler”. This distinctive identity has given birth to jewels with signature character to celebrate life’s memorable moments, both big and small. Nourished by a rich design heritage informed by art, FRED is also inspired by the world of the French Riviera, much loved by Fred Samuel and his eponymous jewelry house.
Under the signature sunshine of FRED, jewels scintillate in a unique light. Their magnetic brilliance reflects subtly relaxed elegance, combined with the glamour of emotionally-charged design. The refinement of these exceptional pieces is often elevated by a bold twist thanks to their signature interchangeability.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.