Senior Exchange Operations Analyst

About Bullish Bullish is an institutionally focused global digital asset platform that provides market infrastructure and information services. These include: Bullish Exchange - a regulated and institutionally focused digital assets spot and derivatives exchange, integrating a high-performance central limit order book matching engine with automated market making to provide deep and predictable liquidity. Bullish Exchange is regulated in Germany, Hong Kong, and Gibraltar. CoinDesk Indices - a collection of tradable proprietary and single-asset benchmarks and indices that track the performance of digital assets for global institutions in the digital assets and traditional finance industries. CoinDesk Data - a broad suite of digital assets market data and analytics, providing real-time insights into prices, trends, and market dynamics. CoinDesk Insights - a digital asset media and events provider and operator of Coindesk.com, a digital media platform that covers news and insights about digital assets, the underlying markets, policy, and blockchain technology.

Reports to: Head of Exchange and Custody Operations Position Overview We're seeking a Senior Exchange Operations Analyst to join our team and play a pivotal role in the future of digital asset trading. This is a high-impact individual contributor role where you'll be at the forefront of our exchange operations, ensuring the seamless and secure functioning of our NYSE-listed platform. Working as a senior member of the Exchange Operations team, you'll bring deep technical expertise and operational ownership to the day-to-day running of the exchange. The ideal candidate is a hands-on operator with strong knowledge of electronic trading, market infrastructure, and operational risk. You thrive in fast moving environments, can independently drive complex initiatives to completion, and serve as a subject matter expert for both internal teams and institutional clients. If you're ready to take on a senior individual contributor position at the intersection of capital markets and cutting-edge financial technology, we want to hear from you.

Role & Responsibilities

Exchange Operations: Execute and oversee the day-to-day operations of our cryptocurrency exchange, ensuring the integrity of the end-to-end trading lifecycle - from order routing and matching through to settlement, reconciliation, and risk management. Take hands-on ownership of exchange platform configuration, order latency monitoring, and operational support for trading clients.

Stakeholder Collaboration: Partner closely with sales, institutional clients, and technology teams (Product, Engineering) to support the launch of new products and ensure seamless platform operations. Engage with Finance, Risk, Legal, and Compliance on regulatory and operational matters.

Client Onboarding: Support the end-to-end onboarding process for institutional clients, acting as a technical and operational point of contact to understand and address their connectivity and product requirements.

Process Optimisation & Automation: Identify and drive continuous improvement and automation of client workflows and operational processes to enhance platform efficiency, reduce operational risk, and scale capabilities. Take initiative in proposing and implementing solutions without requiring management direction.

Governance & Risk Management: Maintain and contribute to operational procedures and controls documentation to ensure regulatory compliance. Develop working knowledge of key exchange regulatory requirements, including DR functionality and testing, self-crossing prevention, pre-trade risk checks, cyber-security controls, and platform resiliency standards.

Incident Management & Escalation: Serve as a senior responder for operational incidents and platform events, leading triage and resolution efforts and producing post-incident documentation. Act as an escalation point for complex issues requiring deep technical or operational knowledge.

Experience & Qualifications

Bachelor’s degree in finance, Business, Computer Science, Technology, or a related field. 3+ years of experience in a trading operations, custody operations, or trade support role within digital assets, FinTech, or electronic trading. Solid understanding of the cryptocurrency industry, custody solutions, digital asset market structure, and associated operational challenges. Hands-on technical proficiency with Unix/Linux environments, Kubernetes, and major Cloud platforms (e.g., AWS, GCP). Practical experience with electronic trading systems, FIX protocol, APIs, and market data infrastructure strongly preferred. Familiarity with risk management frameworks, digital asset custody workflows, KYC/AML requirements, and cybersecurity best practices. Strong analytical, communication, and problem-solving skills with a track record of working independently on complex technical and operational challenges. Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.A new breed of exchange. Learn more at