Field Service Manager - Operations Department

Responsibilities:

• Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.




• Support expense management to ensure profitability in accordance with financial objectives.




• Handle customer inquiries, requests, and complaints professionally.




• Establish and maintain strong relationships with customers through regular visits.




• Monitor and report on KPIs to assess operational efficiency.




• Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.




• Oversee manpower scheduling to ensure high-quality service delivery.




• Collaborate with other departments to ensure seamless operational integration and effective problem resolution.




• Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.




• Minimum 3 years of hands-on operations experience is required.




• Strong time management and prioritization skills in a fast-paced environment.




• Excellent problem-solving and communication skills with the ability to work independently.




• Self-motivated, detail-oriented, and well-organized.




• Proven leadership skills and team management experience.




• Proficiency in spoken and written English and Chinese.




• Proficient in MS Office (Word, Excel, and PowerPoint).

• Competitive salary package and 13-month salary.


• 5-6 day work week with flexible working hours.


• Paid public holidays, annual leave, and marital leave.


• Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).


• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).


• Offer learning & development and Training program.


• Excellent promotion opportunities and company culture.


• Excellent company culture.


• Staff recognition awards.