Senior Manager, Operations and Transformation (Hong Kong Branch)

• Evaluate and optimize business processes
• Degree holder in Information Technology
• Manage local IT infrastructure and networks

Overview

We are seeking a hands-on generalist to lead a lean team to ensure secure, HKMA-compliant Technology & Operations for our branch in Hong Kong. The role involves overseeing daily banking operations, managing IT infrastructure and outsourcing, and mitigating local technology, operational, and regulatory risks.

Responsibilities

Functional Responsibilities

• Drive and manage back-office operations—including clearing, remittances via CHATS/SWIFT, treasury, trade finance, and loan admin—ensuring timely, risk-compliant transaction settlement.
• Evaluate and optimize business processes for cost-effectiveness while acting as the primary project leader for all core banking and system implementations.
• Manage local IT infrastructure and networks to guarantee high availability aligned with global Head Office IT standards and regional deployments.
• Ensure strict compliance with relevant HKMA Supervisory Policy Manuals, specifically TM-G-1 (Technology Risk Management) and SA-2 (Outsourcing).
• Formulate and test the branch’s BCP/DR policies while conducting regular due diligence and governance on third-party vendors and HO outsourcing setups.

Managerial & Organizational Responsibilities

• Effectively manage, mentor, and develop a lean, agile team of technology and operations professionals to foster a culture of risk awareness.
• Serve as the primary liaison and bridge between the Hong Kong branch, Head Office, and external auditors.
• Act as the designated S72B Manager while providing strategic business support and driving automation trends

Skills & Experience We Are Looking For

• Degree holder in Information Technology, Computer Science, Business Administration, Banking, or other related disciplines.
• Minimum of 8-10 years of corporate/wholesale banking operations and/or IT management experience.
• A proven track record as a "hands-on" generalist leader with the distinct capability to navigate ambiguity and execute tasks independently in a lean environment.
• Deep understanding of HKMA regulations, operational risk frameworks, local clearing architectures (HKICL, SWIFT), cybersecurity principles, and data privacy laws.
• Strong communication and stakeholder management skills to effectively collaborate with and influence local staff, external vendors, and Head Office.
• Highly preferred professional qualification under the Enhanced Competency Framework (ECF) alongside fluency in English and proficiency in Cantonese/Mandarin.

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We appreciate your application and will be in touch with shortlisted candidates regarding next steps.