Senior Administrative Officer

Responsibilities:

• Manage the Broker Director’s calendar, including scheduling appointments, meetings, and travel arrangements to optimize time management
• Handle calls, emails, and correspondence on behalf of the Sales Director with professionalism and confidentiality
• Prepare meeting agendas, presentations, reports, and briefing materials to support effective decision-making
• Coordinate internal and external meetings, including minute-taking and tracking follow-up actions
• Act as a key liaison between the Broker Director and stakeholders such as clients, senior management, and internal teams
• Handle sensitive and confidential information with the utmost discretion
• Provide comprehensive administrative support to the Sales Department, including coordinating departmental meetings and maintaining accurate records
• Manage departmental filing systems, databases, and reports to ensure data integrity
• Support sales operations, including processing purchase requests, expense claims, invoices, and budget tracking
• Liaise with HR, Finance, IT, and other departments on staffing, onboarding, offboarding, and operational matters
• Assist in preparing sales reports, performance summaries, and management presentations
• Support departmental projects, initiatives, audits, and process improvement activities
• Monitor deadlines, follow up on action items, and ensure timely completion of tasks
• Perform ad-hoc administrative and operational tasks as assigned

Qualifications:

• Diploma or Bachelor’s degree in Business Administration or related discipline
• 3–5 years of experience supporting senior executives, executive assistants, or departmental administration roles
• Experience supporting sales leadership or commercial teams is advantageous
• Excellent organizational, scheduling, and time-management skills
• Strong interpersonal skills with the ability to manage stakeholders effectively
• High level of discretion, professionalism, and attention to detail
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Fluent in written and spoken English and Chinese (Cantonese required; Mandarin preferred)
• Proactive, adaptable, and capable of managing multiple priorities independently

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.