Assistant Manager, Account Surveillance (Credit Card)

Main Responsibilities

• Make outbound calls to early-stage overdue credit cardholders .
• Deliver polite, professional payment reminders and verify billing details.
• Identify reasons for non-payment and offer appropriate customer service solutions.
• Assist in identifying areas for system functionality optimization and prepare User Requirement.
• Participate in system testing (UAT).
• Prepare regular MIS and reporting.

Requirements

• Degree holder or above in Business Administration or related disciplines or equivalent qualifications at HKQF level 5.
• Minimum of 1 year working experience, preferably in Customer Service or Collection area.
• Candidate with relevant working experience will be considered for the Assistant Manager position or above.
• Good analytical skills, attention to details, and able to work independently.
• Good command of spoken and written in English and Chinese (Mandarin).

Candidate with less experience will be considered as Officer, Account Surveillance

The above post requires proficiency in English, Cantonese and Putonghua.
We offer attractive remuneration package to the right candidates.
Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.
Bank of Communications Co., Ltd. Hong Kong Branch (Incorporated in the People's Republic of China)