Associate Relationship Manager - Standard Chartered

Job Summary


As the Associate Director of Partnership & Alliance for the Greater China (GC) Segment within Standard Chartered, you will play a pivotal role in shaping and advancing the bank's customer value proposition across the Wealth and Retail Banking (WRB) division. Your main focus will be to develop comprehensive strategies that encompass customer onboarding, ongoing engagement, and deepening of relationships tailored to segment-specific needs. You will be instrumental in building and sustaining a robust partnership model that not only aligns with business objectives but also drives significant value for the GC and Greater Bay Area (GBA) markets. This role demands strategic foresight and hands-on leadership to enhance the bank's outreach and profitability in these dynamic regions.


Working in a fast-paced environment, you'll collaborate with cross-functional teams to ensure the delivery of an integrated customer experience, leveraging data-driven insights and market trends. Your work will ultimately contribute to positioning Standard Chartered as a partner of choice, fostering trust and long-lasting relationships with clients and strategic collaborators alike.



Key Responsibilities



Business Leadership and Strategy Development

• Develop and refine the acquisition and Customer Value Proposition (CVP) models specifically tailored for the GC/GBA segments, driving sustained growth and enhanced customer engagement metrics.
• Craft and execute comprehensive growth strategies for the GC/GBA customer base, focusing on increasing portfolio size and revenue streams through innovative approaches and consumer-centric initiatives.
• Lead the formulation and implementation of partnership strategies to expand the Affluent portfolio within the GC/GBA markets, identifying and leveraging opportunities for exponential business growth.
• Identify potential partnerships and alliances that align with the bank's vision, establishing mutually beneficial long-term collaborations with strategic partners and regulatory bodies.

Operational Excellence and Risk Management

• Champion continuous improvement initiatives to boost operational efficiencies and effectiveness in day-to-day business processes pertaining to the GC/GBA segment.
• Ensure robust management and mitigation of operational risks, maintaining strict compliance with internal policies, external legal requirements, and industry regulations.
• Oversee the safe and controlled execution of business strategies, ensuring that infrastructure and processes are scalable and primed for sustainable growth.

People Development and Culture

• Foster talent growth through targeted development programs that leverage individuals' strengths, while supporting clear career progression and personal development plans.
• Embody and promote the bank's brand values consistently within the team and across collaborations, nurturing an inclusive and high-performance workplace culture.

The role requires a proactive individual who excels in strategising and executing complex business models. As Associate Director, you will engage regularly with a spectrum of stakeholders including senior management, regulatory authorities, strategic partners, and internal cross-functional teams. Your communication skills will be critical in articulating the value of collaborations and aligning diverse interests to organisational goals.


You will be expected to harness your analytical skills to interpret market data and customer insights, translating these into actionable strategies that resonate with target segments. Your leadership will also involve mentoring team members and fostering a dynamic environment that encourages innovation and accountability.


Given the nature of this role, adaptability and agility are essential, as the GC and GBA markets continue to evolve amidst regulatory changes and competitive pressures. This means remaining vigilant to external trends while agilely shifting strategies to maintain competitive advantage and customer satisfaction.


This position is based in Kwun Tong, Hong Kong and requires full-time, on-site commitment at the office. It is designed for a seasoned professional who thrives in collaborative yet autonomous environments. While this role does not include direct people leadership responsibilities, it significantly influences broader team dynamics and cross-departmental partnerships through strategic leadership and project guidance.


The Associate Director will serve as a key ambassador for the bank's initiatives within the Greater China and Greater Bay Area regions, necessitating regular interactions with partner organisations, regulators, and industry influencers. The role demands a balance between strategic thought leadership and operational execution, ensuring that business objectives are met while maintaining compliance and risk standards.


Given the scope and impact of this position, resilience, cultural sensitivity, and a strong commitment to ethical banking practices are paramount.



Skills and Experience

• Extensive experience within prominent financial services organisations, with a preference for backgrounds in retail banking and wealth management.
• Proven project management capabilities, showcasing an ability to lead complex initiatives from conception through to successful delivery.
• Strong skills in partner and regulator engagement, including negotiating alliances and navigating compliance frameworks effectively.
• Excellent strategic thinking, analytical acumen, and decision-making skills, capable of managing ambiguity and driving clarity in fast-evolving environments.
• Demonstrated customer focus with a passion for delivering superior service and innovative value propositions tailored to diverse segments.
• Exceptional communication and interpersonal abilities, with the capacity to build trust and collaborate effectively across cultural and organisational boundaries.

Qualifications

• Education: A Bachelor's degree or higher in Business, Finance, Economics, or a related discipline is required. Advanced qualifications or certifications related to banking, financial services, or project management will be considered advantageous.
• Languages: Fluency in both English and Chinese is essential to effectively operate within the GC and GBA markets. Proficiency in spoken and written Mandarin is highly desirable to engage seamlessly with local stakeholders and clients.

About Standard Chartered


We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.


Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.


Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer



In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments


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