Store Manager - Luxury Accessories & Retail

• Italian Luxury Leather Goods
• Grand New Opening in HK

About Our Client

Our client is a premium luxury leather goods brand founded in Japan, renowned for its minimalist design, exceptional craftsmanship, and use of high-quality European leather. The brand specializes in leather accessories, handbags, wallets, smartphone cases, and lifestyle products, combining timeless aesthetics with everyday functionality.
They are seeking an experienced and passionate Store Manager to lead a flagship retail boutique in Hong Kong. This is an exciting opportunity for a commercially driven retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and driving business growth within a premium luxury environment.
The successful candidate will take full ownership of store performance, including sales achievement, team leadership, client development, operational excellence, inventory management, and brand representation.

Job Description

Sales & Business Management:
Drive store sales performance and achieve monthly and annual business targets.
Analyze sales trends, KPIs, and customer insights to identify growth opportunities.
Develop and execute action plans to maximize productivity and profitability.
Conduct regular sales reviews and team briefings to ensure target alignment.
Monitor store performance and provide business updates to management.
Team Leadership & Development:
Lead, motivate, and develop a high-performing store team.
Manage staff scheduling, workforce planning, and daily operations.
Coach team members through regular feedback and performance reviews.
Deliver onboarding, product knowledge, and customer service training.
Foster a positive, collaborative, and customer-focused culture.
Client Experience & CRM:
Deliver a world-class luxury customer experience.
Build and maintain long-term relationships with VIP clients.
Support and resolve customer concerns with professionalism and care.
Ensure all team members uphold exceptional service standards.
Leverage clienteling and CRM initiatives to drive customer retention and repeat business.
Store Operations:
Oversee all daily store operations and administration.
Ensure visual merchandising standards and store presentation are maintained at the highest level.
Manage POS processes, cash handling, and operational compliance.
Coordinate with landlords, mall management, and internal stakeholders when required.
Ensure company policies and procedures are consistently followed.
Inventory & Stock Management:
Ensure accurate inventory control and stock management.
Monitor stock replenishment, transfers, and product availability.
Support stock takes and investigate discrepancies when necessary.
Minimize stock loss and maintain inventory accuracy.
Partner closely with relevant teams to optimize stock levels.
Events & Brand Activities:
Support the planning and execution of in-store events, activations, and VIP initiatives.
Coordinate staffing and customer flow during campaigns and special events.
Partner with marketing teams to ensure successful event execution.
Provide post-event feedback and performance analysis.

The Successful Applicant

• Proven retail management experience as a Store Manager, Assistant Store Manager, Supervisor, Team Leader, or similar leadership role.
• Strong track record of achieving sales targets and managing store KPIs.
• Experience leading, coaching, and developing retail teams.
• Solid understanding of retail operations, inventory management, and customer service excellence.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and take ownership of business results.
• Proficiency in Microsoft Office and other retail systems.
• Native Cantonese with fluent English and Mandarin communication skills.
• Experience within luxury or premium retail brands.
• Background in fashion, leather goods, jewelry, watches, beauty, lifestyle, or related sectors.
• Experience serving VIP and high-net-worth clientele.
• New store opening experience is a plus.
• Strong CRM and clienteling exposure.
• Familiarity with managing events and customer engagement activities.

What's on Offer

This position offers the candidate strong growth opportunities and an excellent career path within the company. Multinational corporation with a dynamic working environment with great company benefits.