Service Delivery Manager

Location: Hong Kong, Hong Kong SAR

Job ID: R1013182

Date Posted: 2026-07-16

Company Name: Hitachi Rail Hong Kong Limited

Profession (Job Category): Communications & Corporate Affairs

Job Schedule: Full time

Remote: No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Responsibilities

• Manage the Maintenance Service Project and allocated resources, with clear objectives for turnover, cash flow, treasury, schedule, and quality
• Support financial performance through cost control and MYB support by meeting the target (allocated) costs, thereby ensuring target margins are achieved
• Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers in accordance with contractual milestones and key dates
• Act as a Work Package Manager, coordinating and managing internal and external stakeholders throughout the Defect Liability Period (DLP)
• Analyze system logs and site information to identify issues and propose both short-term recovery actions and long-term improvement solutions
• Manage obsolescence activities and develop mitigation plans to ensure long-term system supportability

Requirements

• Bachelor’s degree in Engineering or Project Management or above
• Minimum 5 years Customer Service Management or Project Management experiences
• Strong analytical, problem-solving, and people management skills
• Good leadership skills with teamwork experience
• Good command of written and spoken English and Cantonese

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.