DC System Engineer (AWS)

Job ID: 10495517 | Amazon Data Services Hong Kong Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the physical critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency and cost. The DCEO Team is seeking individuals who are motivated, self-starters, eager to learn, passionate and committed to join us. As part of the Infrastructure Operations Team, you will have the chance to work on the most advanced technologies in a dynamic environment. If you enjoy working in a strong, close-knit and diverse team, Infrastructure Operations Team is the place to be!

Key job responsibilities

• Act as interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements
• Act as interface with on-site Colocation providers and respective contractors to ensure all work performed complies with established practices, procedures & local legislation
• Monitor Colocation suppliers conducting routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Generate change management requests & incident management tickets for Data Center facility
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents, such as power failures or natural disasters; review and refine the established Emergency Operations Procedures to effectively handle these situations
• Work with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues
• Participate in improvements to enhance data center safety, security and availability
• Facilitate rack installation and conduct rack space, power/cooling assessments

A day in the life

Also expected from the EOT is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The EOT will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.

Responsibilities

• Participate in 7x24 operations with flexibility for schedule changes depending on specific site needs. Shifts can be up to 12 hours and may rotate on a predefined schedule
• Provide timely escalation for all facilities-related issues within the data center
• Perform first-line troubleshooting and reporting of facility and high-criticality events within service level agreement (SLA)
• Provide assistance to junior and peer EOTs
• Oversee third-party vendors to ensure all work performed complies with established safety protocols, best practices, and local legislation
• Utilize administrative tools for change management, ticketing, and asset management
• Support project/stakeholder team and vendor activities
• Oversee all commissioning activities
• Complete assigned project tasks and manage associated reporting metrics
• Engage supporting teams for issue resolution
• Ensure compliance with AWS Data Center safety and security protocols
• Participate in day-to-day data center facility operations work including facility change management
• Manage vendor relationships and provide technical consultation
• Review emergency and standard operating procedures
• Participate in:
  • Facility event analysis
  • Emergency drills and emergency facility event response
  • Local and global facility operations-related projects
  • Multiple cross-team trainings
• Drive operational excellence and enhance customer experience

About the team

About AWS

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve in the cloud.

Basic Qualifications

• 1+ years of electrical or mechanical experience
• Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls
• Knowledge of key electrical competencies and theory

Preferred Qualifications

• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
• Knowledge of BMS and EPMS control systems and data collection/trending
• 2+ years of electrical or mechanical experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.