Associate, Operational Risks and Safety

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

Reporting to the Senior Manager, Operations Safety, you will be responsible for participating in activities relating to operations safety, physical security and risk manaement. You will be focused on implementing and representing the Operations Safety vertical for Lalamove across all markets, ensuring robust management systems, standards and procedures relating to safety, security and operational risk are implemented inline with global and regional needs.

• Take part in risk analytics and incident reporting to ensure operational safety of our business.
• Support in implementing platform worker and goods protection programme.
• Design worker's claim workflow for markets with relevant laws.
• Prepare business requirement documents and ISO related documents.
• Support ad-hoc initiatives, e.g. crisis management and de-escalation.
• Coordinating with other functions and cities, and external agencies.

Essential Qualifications:

• A recognized bachelor's degree or above in any discipline.
• At least 2 years of working experience.
• Proficiency in both Chinese and English.

Preferred Qualifications:

• Experience in managing high turnover and daily waged workforce.
• Experience in defending litigation and prosecution.
• Ability to conduct predictive performance analytics.
• Ability to negotiate and reach settlement.
• Good understanding of human error.

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