Senior Student Housing Officer, Office of Student Affairs

OFFICE OF STUDENT AFFAIRS

STUDENT ACCOMMODATION SECTION

Senior Student Housing Officer ([protected-phone-number])

The Office of Student Affairs invites applications for the post of Senior Student Housing Officer in the Student Accommodation Section, which manages around 3,700 on-campus residential places and provides comprehensive residential education in the context of whole-person development to students.

The appointee is expected to possess a strong sense of responsibility, excellent organisational skills, and a service-oriented mindset.The successful candidate will support the operational management of student hostels and accommodation facilities, ensuring the effective delivery of residence services and the provision of a safe, supportive, and conducive living-learning environment for student residents.

Responsibilities:

• Assume a leading role in the daily operation and administration of student hostels and accommodation facilities, ensuring the provision of efficient and high-quality residence services;
• Lead and supervise a frontline team, also oversee counter services, ensuring enquiries, requests, complaints, and accommodation-related matters are handled in a professional and timely manner;
• Liaise with internal departments, service contractors, and various parties on hostel operations and facilities management, and monitor contractor performance to ensure service quality;
• Support the implementation of new policies and procedures, exercise sound judgement in handling incidents, emergencies, investigations, and disciplinary cases in accordance with the established policies and procedures;
• Maintain accurate records and prepare operational reports, statistics, and management information to support service enhancement and operational review;
• Provide support to the University-arranged accommodation facilities as required; and
• Perform any other duties as assigned by the supervisor.

Requirements:

• A recognised tertiary qualification or above;
• At least 5 years of relevant work experience, preferably gained in student accommodation, housing operations, property management, hospitality management, tertiary education institutions, or a comparable environment;
• Demonstrated supervisory experience, with the ability to lead teams, coordinate multiple stakeholders, and oversee outsourced service providers.
• Excellent interpersonal, communication, organisational, and problem-solving skills;
• An excellent command of written and spoken English and Chinese, including Cantonese and Putonghua;
• The ability to work independently, manage multiple tasks, strong sense of responsibility and perform effectively under pressure;
• Proficiency in common computer applications; knowledge of accommodation management systems or other information systems will be an advantage; and
• Willingness and flexibility to work outside normal office hours when required; and
• Applicants with less relevant experience may be considered for appointment as Student Housing Officer.

Shortlisted candidates will be invited to attend a written test.

The initial appointment will be made on a two-year fixed-term contract. Reappointment thereafter will be subject to mutual agreement and satisfactory performance.

Salary will be commensurate with qualifications and experience.

Closing Date: 16 September 2026