Client Service Officer

Company Introduction:


We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.


HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."



Job Summary:
The team is an energetic team with 10+ teammates, we are responsible for delivering reliable operational support across clearing operations in a dynamic and fast-paced environment. We play a key role in ensuring the smooth execution of day-to-day processes while also supporting the implementation of new business initiatives.



Job Duties:



Responsibilities:

• Provide competent operational and administration support to the clearing operations, and resolve exceptions and contingency situations swiftly and professionally
• Carry out effective and efficient operational processes in order to deliver quality services and to support new business initiatives
• Liaise with internal teams, external business counterparties, market participants on daily operations and new clearing products / services
• Deliver project tasks including user requirements and users acceptance tests
• Establish and maintain operational relationships actively with participants by delivering quality service improvements
• Work shift duties including evening shift and public holiday support on regular and need basis

Requirements:

• University Degree, preferably in Finance / Business Administration / Accountancy / Economics or related discipline
• 1 - 2 years' relevant experience in financial industry, preferably in the derivatives or OTC clearing operations
• Self-driven with the ability to articulate and contribute with clear and open communication, with good command of written and spoken English and Chinese; proficiency in Putonghua is an advantage
• Strong analytical thinking and risk awareness to day-to-day operations
• Conversant with Microsoft Word / Excel / Outlook / PowerPoint, knowledge in automatic tools (e.g. Power Automate) is an advantage
• Work shift duties including evening shift and public holiday support on regular and need basis

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.



Location:
HKEX - Exchange Square



Shift:
Standard - 40 Hours (Hong Kong SAR)



Scheduled Weekly Hours:
40



Worker Type:
Contract