Support Officer

Company Introduction:


We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.


HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."



Job Summary:
This role supports daily depository and vault operations, including certificate handling, counter service, reconciliation, reporting, process improvement and issue escalation.



Job Duties:



Job Responsibilities

• Support the delivery of strategic Depository initiatives including business analysis, requirement gathering, testing coordination, implementation and post-launch support
• Coordinate with internal stakeholders, market participants, issuers, share registrars, vendors and regulators to facilitate project execution and business change activities.
• Support the development and implementation of new operational processes including fee-related processes, market reforms and product enhancements.
• Support cross-asset class and emerging business opportunities through implementation, operational readiness, post-launch BAU support and control framework development
• Perform impact assessments, process reviews, and business analysis to support the introduction of new products, services, and regulatory requirements.
• Drive modernization initiatives through process reengineering, digitization, automation, AI adoption and operational excellence projects.
• Prepare business proposals, presentations, management updates, operating procedures and market communications where required.
• Facilitate User Acceptance Testing (UAT), practice sessions and operational readiness activities for new projects and system enhancements.
• Monitor project progress, identify risks and dependencies, and escalate issues appropriately to ensure timely delivery.
• Undertake other ad hoc assignments as directed by management.

Job Requirements

• University degree in Finance, Business Administration, Economics, Information Systems, Project Management, or related disciplines.
• At least 2-4 years of relevant experience in securities operations, post-trade services, project management, business analysis, logistics and supply chain or other highly regulated operational environments / industry.
• Experience participating in business transformation, process improvement, system implementation or change management initiatives would be advantageous.
• Strong analytical, problem-solving and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills with the ability to engage effectively with both internal and external parties.
• Highly proactive, self-motivated, and willing to challenge existing processes and drive continuous improvement.
• Strong interest in business transformation, automation, AI adoption and operational modernization.
• Good command of written and spoken English and Chinese. Proficiency in Putonghua is an advantage.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Experience with Power BI, Power Automate, VBA, data analytics tools, or project management methodologies would be an advantage.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.



Location:
HK-CMP 6/F



Shift:
Standard - 40 Hours (Hong Kong SAR)



Scheduled Weekly Hours:
40



Worker Type:
Permanent