Head of Delivery - System Integrator/ IT Vendor

• SaaS Solution/ ITSM/ ITOM/ APM


• Leading a team of project managers and technical engineers

About Our Client

My client helps organizations modernize IT operations and accelerate digital transformation through IT Service Management (ITSM), IT Operations Management (ITOM), automation, AI Operations (AIOps), and managed services. We are looking for an experienced delivery leader to lead our service delivery organization and ensure exceptional outcomes for our clients.

Job Description

As a Head of Delivery, your main responsibilities will include:

• Lead and manage a team of professionals, including Project Managers and Technical Engineers.


• Oversee the delivery of ITSM, ITOM, and AIOps projects and managed services.


• Ensure projects and services are delivered on time and meet client expectations.


• Manage delivery risks, issues, and escalations.


• Establish and maintain service delivery processes aligned with ITIL best practices.


• Monitor service performance and drive continuous improvement initiatives.


• Ensure operational readiness and smooth transition of projects into production support.


• Build trusted relationships with key client stakeholders.


• Conduct service reviews and project status meetings with customers.


• Act as the senior point of contact for delivery-related matters.


• Ensure high levels of customer satisfaction and successful outcomes.

The Successful Applicant

A successful Head of Delivery should have:

• Bachelor's degree in Information Technology, Computer Science, or related discipline.


• 10+ years of experience in IT service delivery, project delivery, or consulting.


• 5+ years of leadership experience managing delivery teams.


• Proven track record in ITSM, ITOM, or AIOps delivery.


• Strong experience with ITIL-based service management practices.


• Excellent stakeholder management and communication skills.


• Experience working with enterprise customers.