Customer Service Officer (Call Centre - Evening Shift)

工作職責

Key Responsibilities - Handle medical appointment bookings and respond to general enquiries via phone, email, and chat in a timely manner - Deliver high-quality customer service in an efficient, accurate, and professional manner - Perform administrative duties, including procurement of office supplies, maintenance of document records, and general clerical support Undertake other duties (in the capacity of Customer Service Officer) as assigned by supervisor(s) from time to time - Work on a shift basis, with primary coverage during evening shift (e.g., 14:45-23:30) Job Requirements - Holder of a Diploma in any discipline, preferably in Health Management, Hospitality Management or Customer Service related disciplines - At least 2 years' customer service experience preferably in health care, medical insurance industry or hospitality industry - Experience in call handling or a customer service role is required; experience in healthcare or a hospital setting is preferred - Detail-oriented, positive attitude and self-motivated Responsible, able to handle multiple tasks independently - Good command of both spoken and written English and Chinese (including Mandarin) - Proficient in MS Office applications Application For those who are interested, please apply via company website: