Public Area Supervisor 公眾地方清潔督導

Job Duty

JOB RESPONSIBILITIES - Responsible for overseeing and ensuring the cleanliness of all public areas - Manage, train and develop the public area cleaners - Carry out lost property procedures - Organize regular deep cleaning tasks, e.g monthly deep cleaning, marble polishing and carpet shampooing - Organize regular cleaning schedule for overnight cleaning team, e.g. daily & weekly routine tasks, monthly deep cleaning calendar … etc. - Communicate with overnight cleaning team to ensure the cleanliness of all public areas up to hotel standard - Report maintenance issues to Maintenance/Engineering Department - Patrol Front of House & Back of House areas, Offices and Public Toilets regularly throughout the shift - Carry out preventative maintenance on equipment - Ensures all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures - Supervises and conducts training on a regular basis - Ensure team members comply with hotel security, fire regulations and all health and safety legislation - Perform ad hoc duties as assigned by superior or Hotel Management KNOWLEDGE & EXPERTISE - Form 5 or above - Minimum 1 year housekeeping experience in a supervisory role, preferably in a hotel of similar size and complexity - Responsible, well organized, strong leadership skill and a good team player - Fluent in spoken and written English and Chinese - Knowledgeable in operating cleaning machines & equipment, and cleaning chemicals 相關職責 - 負責監督和確保所有公共區域的清潔狀況 - 管理、培訓和發展公眾地方清潔員 - 執行失物招領程序 - 組織定期的深度清潔任務，例如每月深度清潔、雲石拋光和地毯清洗 - 為夜間清潔團隊組織定期的清潔時間表，例如日常和每週例行任務，每月深度清潔時間表等等 - 與夜間清潔團隊溝通，確保所有公眾地方的清潔達到酒店標準 - 向工程部報告維護問題 - 在更份期間定期巡邏公眾地方、辦公室和公共洗手間 - 對設備進行預防性維護 - 確保與客人的所有互動都以專業和謹慎的態度處理，遵守酒店的政策和程序 - 定期監督團隊並進行培訓 - 確保團隊成員遵守酒店安全、消防規定和所有健康與安全法例 - 執行上級或酒店管理層指派的臨時工作 相關經驗及資歷要求 - 中五或以上學歷 - 具備至少一年房務部督導經驗，有在類似規模和複雜性的酒店工作經驗會被優先考慮 - 負責任、具有強大的組織能力及領導能力，和良好的團隊合作精神 - 流利的英語和中文口語和書面表達能力 - 熟悉清潔機器和設備的操作，以及清潔劑的使用知識