Coordinator, Customer Service (Logistics & Supply Chain)

工作職責

What You'll Be Doing - Handle customer inquiries, order tracking, and complaints via phone, email, or other corporate channels - Manage the end-to-end sales order processing in the system, ensuring high data accuracy, timely input, and compliance with client cut-off times - Closely coordinate with internal warehouse and transportation to arrange efficient deliveries and resolve transit issues - Regularly maintain and update customer master data and account records in the system - Collect client feedback, prepare routine customer service KPIs/performance reports, and suggest process improvements to enhance customer satisfaction - Assist with administrative duties and other tasks as assigned by the Supervisor What We're Looking For - Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline  - 1–2 years of experience in logistics customer service, order processing, freight forwarding, or supply chain operations - Customer-centric mindset with strong interpersonal, communication, and multi-tasking skills. Proactive problem-solver with a strong "can-do" attitude - Proficient in Microsoft Office, especially Excel and Outlook - Good command of written and spoken English and Chinese (Cantonese and Mandarin) What we offer - We committed to provide a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including: - Attractive performance-based incentive - Comprehensive medical insurance - Opportunities for professional development and career advancement within a rapidly growing supply chain enterprise