Customer Services Officer - Safe Deposit Box Center

工作職責

About the role The Customer Services Officer provides junior-level support across client service, routine vault access, and high-accuracy administrative data entry within the Safe Deposit Box Center. Operating on a 6-day fixed shift pattern, this role handles front-desk reception, updates client database records, and assists with dual-control vault procedures. Working Hours & Shift Pattern Work Week: 6 days per week (Monday to Sunday) ．Daily Hours: 9 hours per day (Fixed Shift) 　— Day Shift: 07:30 – 16:30 　— Middle Shift: 14:30 – 23:30 Key responsibilities ．Accurately input, cross-check, and update client profile details, signature cards, and lease contracts in the company system ．Record client entry/exit logs, key movement records, and payment transactions into the digital database promptly ．Scan ID documents, organize paper filing systems, and prepare routine system-generated notices for rentals and renewals ．Greet incoming clients, verify identity documents against system records, and process visitor access passes ．Accompany authorized customers to private viewing rooms under supervisor guidance and dual-key control standards ．Answer general phone or counter inquiries regarding box availability, fees, and standard operating hours About you ．Diploma or above ．0–2 years of experience in data entry, clerical administration, customer service, or retail banking ．Fast and accurate Chinese and English data entry skills; proficient in MS Office and database operations ．Strong attention to detail, high integrity, and strict adherence to security rules ．Polite communication skills with fluent Cantonese, basic English, and Mandarin Apply now to join our dynamic team and embark on an exciting career with Guardforce Ltd. Interested parties, please send your application together with a full resume stating your present and expected salary & date of availability to us. Personal data provided in your application will be kept in the strictest confidence. It will only be used for employment-related purposes by any entity within our Group. Applicants not notified within 1 month will be considered as unsuccessful. Unsuccessful application may be kept for another 3 months for new openings or consideration by another entity within our Group before properly shredded. Security Licence No. : 0092