Customer Service Representative (Part Time)

Job Duty

Job Summary We are looking for a Customer Service Representative to support USANA’s Brand Partners and customers in Hong Kong on a part-time basis. The successful candidate will provide customer service support, handle enquiries, and assist customers with solutions in line with USANA’s customer service policies and product knowledge. Duties and Responsibilities Essential •Provide customer service support to Brand Partners and customers, including handling enquiries and providing solutions and advice. •Support the service counter operations and assist customers in person. •Handle customer complaints in a timely and professional manner. •Maintain positive customer relationships. •Perform administrative duties and other ad-hoc tasks as assigned. Qualifications/Knowledge, Skills & Abilities Requirements •F.5 or above •A minimum of 1 year of customer service experience, with hotline experience is an added advantage. •Good computer literacy and ability to use common office applications. •Good command of English, Cantonese and Mandarin. •Able to work under pressure, patient with positive attitude and good communication skills. •Available to work on Saturdays (11:00 a.m. – 4:00 p.m.) as the regular working schedule, additional working days/hours may be required based on business needs. •Ability to effectively and efficiently perform all essential job duties and responsibilities with or without reasonable accommodation and without posing a direct safety threat to others or self.