EMPF Customer Officer

工作職責

Manage and resolve customer inquiries related to the eMPF platform and associated administrative processes, ensuring timely and accurate resolutions. Oversee the end-to-end client service lifecycle, including identifying business development opportunities, preparing meeting materials and presentations, driving market penetration, and delivering post-service care to enhance customer retention. Collaborate with cross-functional teams, relevant departments, and the eMPF to support both existing and new clients, ensuring the seamless delivery of services. Provide clear and comprehensive information to individual and business clients on eMPF, ORSO, and group benefits, such as Group Medical plans. Execute tailored solutions to address the specific requests of individual and business clients as required. Deliver services in strict compliance with company policies and relevant regulatory requirements, including the Personal Data Privacy Ordinance.