[HKGTA] - Restaurant Manager (Fan Guan)

Responsibilities

• Operations & Service
  • Oversee daily restaurant operations including opening/closing procedures and compliance with health, safety, and hygiene regulations
  • Monitor service flow during peak and off-peak periods, making real-time adjustments to optimize guest satisfaction
  • Coordinate with culinary team to ensure menu execution meets quality and presentation standards
  • Maintain restaurant ambiance, cleanliness, and overall guest environment
• Guest Experience
  • Deliver exceptional, personalized service that anticipates and exceeds guest expectations
  • Build strong relationships with regular guests, understanding their preferences and special requirements
  • Handle guest feedback, complaints, and special requests with professionalism and efficiency
  • Ensure culturally relevant dining experiences that honor authentic Chinese culinary traditions
• Team Leadership
  • Lead, motivate, and develop a high-performing team of associates
  • Conduct regular training sessions on service standards, menu knowledge, and cultural authenticity
  • Manage staff scheduling, attendance, and performance evaluations
  • Foster a positive work environment that encourages teamwork and professional growth
• Financial Management
  • Achieve revenue targets and profitability objectives through effective cost control and revenue optimization
  • Monitor daily sales, covers, and average spend, implementing strategies to maximize performance
  • Control food and beverage costs, minimizing waste and ensuring efficient inventory management
  • Prepare and manage operational budgets, forecasts, and financial reports
  • Implement upselling techniques and promotional activities to drive revenue
• Collaboration
  • Work closely with Director of F&B to align restaurant operations with overall F&B strategy
  • Collaborate with culinary team on menu development, seasonal offerings, and special promotions
  • Liaise with other departments including Events & Partnership, Academy Experience, and Sports Development & Education

Qualifications

• Minimum 5 years management experience in upscale Chinese restaurants or luxury hotel dining
• Strong understanding of authentic Chinese cuisine, service traditions, and cultural nuances
• Proven track record in fine dining operations with exceptional leadership abilities
• Solid business acumen with understanding of financial metrics and cost control
• Fluency in Cantonese and English (Mandarin is an advantage)