Digital Solutions Manager - Global Retailer (Hong Kong)

About the Company

Our client is a highly respected global retail pioneer, celebrated for delivering world-class shopping experiences to millions of consumers globally. Their regional sourcing headquarters in Hong Kong serves as the strategic powerhouse for their international supply chain, harnessing state-of-the-art digital ecosystems to ensure market agility, operational efficiency, and sustained industry leadership.

About the Team

You will integrate into a highly collaborative, forward-thinking digital innovation squad. The organisation champions an agile, progressive workplace culture that celebrates resilience, calculated risk-taking, and continuous professional development. Working alongside multidisciplinary product owners and technical engineers, you will thrive in an environment focused on collective success, emerging tech exploration, and high-impact delivery.

About the Job

As a Senior Digital Solutions Manager, you will be responsible for the following key duties:

• Solutions & AI Governance: Leverage profound expertise in retail supply chain workflows and digital AI applications to drive business enablement and capability.
• Project Leadership: Spearhead end-to-end digital initiatives, delivering strategic consultancy and technical roadmap advisory to cross-functional business units.
• Vendor Partnership Management: Direct key vendor relationships, overseeing service level agreements and contract negotiations to secure premier, timely deliverables.
• DevOps Advocacy: Establish and standardise robust DevOps practices across both in-house engineering and external vendor development projects to accelerate deployment pipelines.
• Stakeholder Alignment: Harmonise expectations with regional stakeholders, align technical deliverables with overarching business goals, and present strategic updates to executive leadership.
• Requirements Engineering: Translate, consolidate, and analyse intricate business requirements into practical, scalable technical specifications and architectural designs.
• Testing & Launch Execution: Direct the entire project lifecycle, including requirement gathering, roadmap scheduling, System Integration Testing (SIT), User Acceptance Testing (UAT), and deployment.
• Training & Capability Building: Design comprehensive training frameworks and facilitate technical workshops on DevOps practices and newly adopted digital tools.

Skills & Experience Required

The successful candidate will possess the following qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline.
• Minimum 5 years of experience in digital solutions management, technical project management, or a matching role within a sourcing or retail environment.
• Profound understanding of sourcing, procurement, or retail supply chain digital ecosystems.
• Strong technical acumen covering modern application development, complex system integration, and data analytics.
• Hands-on familiarity with SQL, JIRA, UiPath, Google Cloud Platform (GCP) or Azure Cloud, and Business Intelligence (BI) tools. Exposure to AI agent architectures is highly advantageous.
• Solid command of Agile frameworks, change management methodologies, and modern DevOps practices.
• Excellent analytical, problem-solving, and stakeholder management capabilities, backed by a strong service-oriented mindset.
• Exceptional communication skills, with fluency in written and spoken English, Cantonese, and/or Mandarin to effectively manage regional stakeholders.