Manager / Assistant Manager, Digital Strategy and Transformation

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit

The Job Partner with business stakeholders across functions to proactively identify high‑impact GenAI and digital transformation opportunities. Translate complex business problems into well‑defined solutions, requirements, and target‑state workflows potentially combining GenAI, low‑code automation, and enterprise systems. Accountable for end‑to‑end delivery of AI & digital initiatives – from developing and managing delivery plans, milestones, dependencies, resourcing, and budgets across multiple concurrent initiatives. Lead feasibility assessments covering technical complexity, data readiness, risk, and scalability. Support prioritization decisions for AI initiatives through recommendations and trade‑off analysis. Act as the primary bridge between business, IT, data, risk/compliance, and external vendors. Resolve delivery, dependency, or risk issues proactively.

Responsibilities

• Partner with business stakeholders across functions to proactively identify high‑impact GenAI and digital transformation opportunities.
• Translate complex business problems into well‑defined solutions, requirements, and target‑state workflows potentially combining GenAI, low‑code automation, and enterprise systems.
• Accountable for end‑to‑end delivery of AI & digital initiatives – developing and managing delivery plans, milestones, dependencies, resourcing, and budgets across multiple concurrent initiatives.
• Lead feasibility assessments covering technical complexity, data readiness, risk, and scalability.
• Support prioritization decisions for AI initiatives through recommendations and trade‑off analysis.
• Act as the primary bridge between business, IT, data, risk/compliance, and external vendors.
• Resolve delivery, dependency, or risk issues proactively.

Qualifications

• 6–10 years of experience in digital transformation, technology delivery, business analysis, or project management, with accountability for delivering complex initiatives end‑to‑end.
• Strong understanding of technology delivery lifecycle, including solution architecture dependencies, data readiness, integration with enterprise systems, environment management, and vendor coordination.
• Experience working in insurance or other regulated industries, with awareness of risk, compliance, and control considerations.
• Experience managing a small team of solution delivery resources, with the ability to provide day‑to‑day guidance, coaching, workload prioritization, and delivery oversight.
• Working knowledge of Microsoft M365 GenAI and Power Platform, including Copilot, Copilot Studio, and Power Automate.

Benefits

• 5‑day work week.
• 20–22 days annual leave.
• Excellent learning & development opportunities.
• Attractive compensation package.

EEO Statement

We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in the employment process. Information collected will be treated in strict confidence and used solely for recruitment purposes. The company will retain all applications no longer than 24 months, after which they will be destroyed. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company, we may transfer your application to them for consideration of employment.