Senior Retail Training Officer

The Retail Trainer is responsible for enhancing the skills and knowledge of retail staff through effective training delivery, coaching, and coordination. This role involves preparing e-learning materials, maintaining training records, and communicating training arrangements to staff.

Key Responsibilities

• Support Retail Training Manager to identify training needs in store operations. Contributing to the design of the annual training plan aimed at driving business results.
• Provide on-site coaching and support to store staff, enhancing their performance and customer service skills.
• Independently lead product training, service training and orientation sessions that align with company objectives.
• Ensure the effective execution of the Retail Management Trainee Program and regularly follow up with assigned mentors to monitor progress.
• Maintain accurate training records and regular reports, tracking attendance, progress, and feedback from participants.
• Develop and update e-learning materials to facilitate flexible learning options for staff.
• Communicate with staff on training schedules, content and expectations, fostering a culture of continuous learning.

Requirements

• Degree holder in Human Resources Management, Business Administration, Management or related field.
• Minimum 5 years of relevant experience preferably from retail industry.
• Experience in designing and conducting training/workshops is a must.
• Excellent facilitation, presentation and coaching skills.
• Proactive with positive mindset. Good interpersonal and communication skills.
• Detail‑minded, able to meet deadline and work independently.
• Proficiency in MS Words (Chinese Word Processing), Excel & Powerpoint.
• Knowledge in video editing is preferred.
• Good command in both English & Chinese (Cantonese and Mandarin).

We offer excellent career opportunities, attractive remuneration package & benefits to the right candidate. Interested parties please apply by clicking "Apply Now" with a full resume stating the latest and expected salary.

All information collected will be used for talent acquisition purposes only.