Network Operations Supervisor (Government, BAU, CCNP, 50-70K)

SW9009 |02 Jul 2026

Responsibilities

• Act as Subject Matter Expert (SME) for core network infrastructures including AANET, WNET, INFA and related systems.
• Serve as Tier 2 escalation point for complex network incidents and operational issues.
• Lead technical support for TSL activities and arrange related drill exercises.
• Provide technical guidance and skills transfer to engineers on BAU operations, escalation handling, and change governance.
• Support capacity planning, performance analysis, and continuous service improvement.
• Review and verify network configuration changes to ensure operational stability.
• Ensure compliance with operational standards and contractual service requirements.

Qualifications

• Diploma of Information Technology, Computer Science or related fields.
• 5+ years of relevant network operations / engineering, with at least 2 years in supervisory, managerial, or project leadership roles.
• Hands‑on experience in assessing, verifying, and validating network configuration changes to ensure operational stability.
• Strong understanding of BAU operations, escalation management, and change governance processes.
• Knowledge of enterprise network infrastructure and optimization best practices, including AANET, WNET, INFA and related core networks.
• Solid experience in capacity planning, network performance analysis, and major incident troubleshooting.
• Holder of CCNP/CCIE, HCIP or related professional certification is a plus.
• Good command of written and spoken English, Cantonese and Mandarin.

Benefits

• 5‑day Work Week
• 55‑70K Depends on Experience
• 10‑20 Days Annual Leave