Manager/Assistant Manager/Senior Officer, Underwriting, Life Operations

About FWD Group

FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. Our customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, we operate in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

Role Overview

We are seeking potential candidates to join our Life Operations – Underwriting team. The position is open to candidates at the Senior Officer to Manager level, and candidates with more experience will be considered for a senior position.

Responsibilities

• Develop and implement underwriting and operational framework, policies and procedure guidelines.
• Monitor the processing of new business and underwriting to ensure SLA is committed in good quality.
• Perform underwriting assessment on both medical and non‑medical cases within approval limits.
• Liaise with team leads in distribution channels to identify areas of improvement.
• Review and verify customer due diligence, AML and CTF duties in accordance with guidelines and regulations.
• Maintain good business relationships with channels, e.g., agency, bancassurance, broker, etc.
• Participate in UATs and ad‑hoc projects.

Qualifications

• University graduate or above, preferably with professional insurance qualifications such as FLMI.
• Minimum 4 years solid experience in life and medical insurance underwriting.
• Strong analytical and problem‑solving skills, self‑motivated and effective team player.
• Excellent interpersonal and communication skills to all levels.
• Ability to work under pressure and multitask in a dynamic and changing environment.
• Good command of both written and spoken English and Chinese.
• Familiarity with Microsoft Word, Excel, and PowerPoint.

Benefits

We offer a 5‑day work week, 20–22 days of annual leave, excellent learning and development opportunities, and an attractive package to the right candidate.

Additional Information

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months, after which they will be destroyed. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment.

Equal Opportunity Employer

We are an equal‑opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in the employment process.