Application Support/ Customer Support Manager (25-35k)

SW8726 |04 Dec 2024 Application Support/ Customer Support Manager (25-35k)

Responsibilities

• Perform project management administration and operation for supporting the implementation of IT systems.
• Provide support in stakeholder and vendor management ensuring that project tasks are implemented efficiently while upholding the standards.
• Provide technical support in procurement process, budgeting estimation, and various IT related aspects.
• Implement backlogs, follow up on reported bugs, configure on workflow, and manage systems’ change requests and processes.
• Perform system administration tasks including user account and access right management.
• Perform analytical review to determine business requirement and design for enhancement to the System.
• Work collaboratively with teams, grantees, external stakeholders (incl. system vendors) and IT team in daily operation and system support.
• Design and create reports and dashboards based on user needs.
• Support internal users and grantees in using the Portal through hosting training, hosting regular support Q&A online sessions, trouble‑shooting and managing helpdesk services.
• Manage data entry assignments and other database maintenance tasks as needed.
• Provide technical support in System Development Life Cycle (SDLC) for any initiative in system development.
• Perform all other duties assigned by supervisor or manager.

Qualifications and Benefits

• A minimum of four years’ relevant experience in IT‑related project management.
• A degree in Business, Operations Management, Information Technology & Systems, or related disciplines.
• Project management skills and be able to handle multiple projects with tight deadline.
• Effective oral and written communications in both English and Chinese as well as the ability to work effectively across internal stakeholders and external organizations.
• Experience in IT system development, managing vendors, preparing user requirements collection and documentation, business improvement processes and data analysis.
• Good computer skills in project management tool, Excel, Word & PowerPoint.
• 25-35K
• Friendly and Energetic Working Environment
• 5-day week