Technical Account Manager (Post-Sales Management)(Based in HK)

Job Responsibilities

Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts. Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions. Build and nurture strong, long‑term relationships with key stakeholders, including customers, internal sales teams, partners, and Trend Micro’s technical experts. Analyze security incidents and product‑related events to drive continuous improvement in customer experience and solution performance.

Qualifications

Minimum 2 years of experience in IT related industry. Proficiency in Cantonese and English, both verbal and written. Hands‑on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere. Strong expertise in TCP/IP networking. Excellent troubleshooting and problem‑solving skills. Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

Nice to Have

Familiarity with cybersecurity or IT security‑related products. Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS. Knowledge of database administration (MS SQL Server) and shell scripting. Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.