Incident Management Officer

• Opportunity to manage critical incidents in a high-impact project
• Work with leading tools like Jira, ALM, and SMAX

About Our Client

Our client is part of the Technology & Telecoms industry and operates as a large organization with a focus on delivering innovative digital solutions. The company is committed to providing high-quality services and maintaining operational excellence.

Job Description

• Monitor and manage Jira incident queues for timely resolution
• Act as the escalation point for critical incidents and liaise with managers
• Provide real‑time updates during major incidents and prepare post‑incident reports
• Maintain accurate incident logs and dashboards for performance tracking
• Analyse trends and recurring issues to recommend preventive measures
• Support audits and compliance activities related to incident management
• Participate in triage meetings and contribute to service improvement initiatives

The Successful Applicant

• Bachelor's degree in IT, Business, or related discipline
• Minimum 3 years' experience in incident management or IT operations
• Hands‑on experience with Jira, Micro Focus ALM, and SMAX tools
• Strong Excel skills for reporting and data interpretation
• Excellent analytical, problem‑solving, and stakeholder management abilities
• Ability to work under pressure and manage multiple priorities
• Proficient in English and Chinese (Cantonese and Putonghua)

What's on Offer

• Competitive salary and benefits package
• Opportunity to work in a leading Technology & Telecoms organization.
• Temporary role offering valuable professional experience in incident management.
• Collaborative and supportive work environment in Causeway Bay.

If you are ready to take on this exciting opportunity as an Incident Management Officer, apply now to join a respected and established organization in the Technology & Telecoms industry.