Regional IT Support- Insurance 25-34k

About Our Client

Our client is a large organization within the insurance industry, known for its innovative approach to providing services. With a strong presence in Hong Kong, it supports regional operations and values efficiency in its technology infrastructure.

Job Description

• Provide onsite IT support to end users during business hours (09:00-18:00), ensuring timely and effective issue resolution
• Deliver remote IT support across regional offices including Taiwan, Australia, Japan, and Korea
• Monitor and manage service tickets via ServiceNow, escalating issues when necessary
• Troubleshoot and resolve hardware, software, and network issues to minimize user disruption
• Support and administer core systems such as Active Directory, SharePoint, and print servers
• Maintain accurate inventory of IT assets including hardware, software, and peripherals
• Configure, build, and reimage corporate laptops; support mobile devices (iPhone, iPad) setup and troubleshooting
• Manage user lifecycle processes including onboarding, offboarding, and internal transfers
• Provide high-priority, dedicated IT support to VIP users
• Collaborate closely with regional and global IT teams to ensure smooth operations and project delivery
• Create and maintain IT documentation and knowledge base articles to improve support efficiency
• Set up and troubleshoot video conferencing solutions (e.g., Webex, MS Teams, Cisco, Logitech Meetup)
• Administer Cisco VoIP phone systems and handle desk phone configurations
• Support Windows 11 and Mac operating systems
• Manage procurement and purchasing of IT equipment based on business needs

The Successful Applicant

• 5-10 years of experience in IT support, preferably with regional exposure
• Fluency in English, Mandarin, and Cantonese
• Strong proactive attitude with the ability to take ownership and work independently
• Customer-oriented mindset with a commitment to delivering high-quality support services
• Hands‑on experience with common IT tools and environments (e.g., ServiceNow, Active Directory, SharePoint)
• Basic knowledge of Citrix is preferred but not mandatory

What's on Offer

• Competitive salary and benefits package.
• Opportunity to work within a leading organization in the insurance industry.
• Collaborative and professional work environment in Hong Kong.